TekMegha Privacy Policy

1. Introduction

TekMegha ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number
• Profile Information: Profile picture, preferences, settings
• Contact Information: Shipping and billing addresses
• Payment Information: Payment method details (processed securely through third-party providers)

2.2 Usage Information

• App Usage: Features used, time spent, pages visited
• Device Information: Device type, operating system, unique device identifiers
• Location Data: Approximate location for store recommendations and delivery
• Purchase History: Orders, products purchased, transaction details

2.3 Technical Information

• Log Data: IP address, browser type, access times
• Cookies and Similar Technologies: For app functionality and analytics
• Crash Reports: App performance and error data

3. How We Use Your Information

3.1 Primary Uses

• Service Provision: To provide and maintain our e-commerce platform
• Order Processing: To process and fulfill your orders
• Customer Support: To respond to your inquiries and provide support
• Account Management: To manage your account and preferences

3.2 Secondary Uses

• App Improvement: To analyze usage patterns and improve our services
• Personalization: To customize your experience and recommendations
• Communication: To send order updates, promotions, and important notices
• Analytics: To understand user behavior and optimize app performance

3.3 Legal Compliance

• Legal Requirements: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent activities
• Security: To protect our services and users from security threats

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment Processing: Secure payment processing services
• Shipping and Delivery: Logistics and delivery partners
• Analytics: App usage and performance analytics
• Customer Support: Support and communication services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with Legal Process: Court orders, subpoenas, or legal requests
• Protect Rights: To protect our rights, property, or safety
• Prevent Fraud: To prevent fraudulent or illegal activities

4.4 Consent

We will not share your personal information with third parties for marketing purposes without your explicit consent.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data encryption in transit and at rest
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and updates
• Secure Infrastructure: Protected servers and databases

5.2 Data Breach Response

In the event of a data breach, we will:

• Notify Users: Inform affected users within 72 hours
• Report to Authorities: Comply with applicable breach notification laws
• Take Remedial Action: Implement measures to prevent future breaches

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access Your Data: Request a copy of your personal information
• Update Information: Correct or update your personal information
• Delete Account: Request deletion of your account and data
• Data Portability: Export your data in a machine-readable format

6.2 Communication Preferences

You can control:

• Email Notifications: Unsubscribe from promotional emails
• Push Notifications: Manage notification settings in your device
• Marketing Communications: Opt out of marketing communications

6.3 Location Services

You can control location sharing through your device settings.

7. Data Retention

7.1 Retention Periods

We retain your information for:

• Account Information: Until account deletion or 3 years of inactivity
• Order Data: 7 years for tax and legal compliance
• Usage Data: 2 years for analytics and improvement
• Support Communications: 3 years for customer service purposes

7.2 Deletion

Upon account deletion, we will:

• Remove Personal Data: Delete your personal information
• Retain Anonymized Data: Keep anonymized data for analytics
• Comply with Legal Requirements: Retain data as required by law

8. Children's Privacy

8.1 Age Requirements

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8.2 Parental Controls

If you are a parent and believe your child has provided personal information, please contact us to have it removed.

9. International Data Transfers

9.1 Cross-Border Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9.2 Data Protection Laws

We comply with applicable data protection laws, including GDPR, CCPA, and other regional privacy regulations.

10. Cookies and Tracking Technologies

10.1 Types of Cookies

We use various types of cookies and similar technologies:

• Essential Cookies: Required for app functionality
• Analytics Cookies: For usage analysis and improvement
• Preference Cookies: To remember your settings
• Marketing Cookies: For personalized content and ads

10.2 Cookie Management

You can control cookies through:

• Browser Settings: Manage cookies in your browser
• App Settings: Control tracking in app preferences
• Opt-Out Tools: Use industry opt-out mechanisms

11. Third-Party Services

11.1 Integrated Services

Our app may integrate with third-party services:

• Payment Processors: For secure payment processing
• Analytics Providers: For app usage analytics
• Social Media: For social sharing features
• Cloud Services: For data storage and processing

11.2 Third-Party Privacy Policies

These third-party services have their own privacy policies. We encourage you to review them.

12. Changes to This Privacy Policy

12.1 Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• In-App Notification: Prominent notice in the app
• Email Notification: Email to your registered address
• Website Update: Updated policy on our website

12.2 Effective Date

Changes will be effective immediately upon posting, unless otherwise specified.

13. Contact Information

Response Time: We will respond to your privacy inquiries within 30 days.

14. Regional Privacy Rights

14.1 European Union (GDPR)

If you are in the EU, you have additional rights under GDPR:

• Right to Access: Request your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Portability: Export your data
• Right to Object: Object to processing of your data
• Right to Restrict Processing: Limit how we use your data

14.2 California (CCPA)

If you are a California resident, you have rights under CCPA:

• Right to Know: What personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of sale of personal information
• Right to Non-Discrimination: Equal service regardless of privacy choices

14.3 Other Regions

We comply with applicable privacy laws in all regions where we operate.

15. Consent and Agreement

15.1 Consent

By using our app, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

15.2 Withdrawal of Consent

You may withdraw your consent at any time by contacting us or adjusting your privacy settings.

15.3 Agreement

This Privacy Policy is part of our Terms of Service and constitutes a binding agreement between you and TekMegha.